From our increasingly diverse domestic workforce to the globalization of business, cultural competence is arguably the most important skill for effective work performance in the 21st century. Culture refers to the values, norms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments.This ability depends on awareness of one’s own cultural worldview, knowledge of other cultural practices and worldviews, tolerant attitudes towards cultural differences, and cross-cultural skills.This book explores recent developments in the theory and practice of accommodating cultural diversity within democratic constitutional orders.
Description How does society deal with the cultural differences that exist within it?
To this end, these standards provide a framework to support libraries in engaging the complexities of providing services to diverse populations, and recruiting and maintaining a diverse library workforce.
Cultural competence, in brief, is the ability to interact effectively with people from different cultures.
To achieve diversity in substance as well as in form, libraries have to open their arms to all perspectives and experiences.
That requires competency in matters of cultural pluralism that are not intuitive and must be learned, like any other essential skill (Smith 2008, 143).